Senior Director, Clinical Operations, Home Care

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We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

*Current, active RN license in good standing in the state of New York and New York State residency required*

Job Summary

The Senior Director of Clinical Operations, Home Care leads the oversight of annual health assessment screenings and clinical documentation for the NY CDPAP program. This role is responsible for supervising a team of RNs reviewing vendor-provided assessments and personal assistant documentation to ensure compliance with regulatory standards and internal quality guidelines. The position plays a critical role in clinical quality assurance, staff development, and process improvement, while collaborating cross-functionally to support efficient, compliant operations.

Key Responsibilities

Annual Health Assessments

• Oversee pre-employment health screenings for all new NY CDPAP Personal Assistants (PAs) in partnership with vendors contracted to perform clinical evaluations
• Oversee annual health screenings for all existing NY CDPAP PAs in partnership with vendors and internal teams
• Ensure assessments are completed accurately and within required timelines
• Assist in escalated medical record reviews when health screening results are unclear or challenged by PAs
• Review medical histories, functional status, and identified health concerns
• Maintain compliance with state, federal, and agency requirements related to home care assessments
• Prepare documentation for audits, surveys, and quality reviews as needed

Compliance & Quality Assurance

• Maintain up-to-date knowledge of home care regulations, Medicaid and managed care requirements, and agency policies
• Ensure adherence to HIPAA confidentiality standards and internal protocols
• Track assessment due dates and documentation requirements to ensure ongoing regulatory compliance
• Support the development and updating of clinical policies and procedures
• Report incidents, concerns, or significant client changes in accordance with agency protocol

Requirements:

• Experience supervising or supporting direct care staff.
• Familiarity with Medicaid, managed care, or long-term care programs.
• Strong attention to detail and problem-solving abilities.
• Compassionate and client-centered approach to care.

Qualifications:

Education: Bachelor’s degree in Nursing (BSN) required; Master’s degree preferred. Current, active RN license in good standing in the state of New York.

Experience:

• Minimum of 5 years of nursing experience required.

• Minimum of 2 years of supervisory, leadership, case management, quality assurance, or care coordination experience preferred.
• Prior experience in home care, community health, managed care, long-term care, or population health strongly preferred.
• Demonstrated experience with clinical documentation review, regulatory compliance, and quality improvement initiatives.

Working Conditions

Remote with occasional business travel 

Supervisory Responsibility (if applicable):

Will oversee a team of RNs

Compensation & Benefits:

• 401k Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off 
• Employee Assistance Program and more

Compensation Range: $148,000 - $166,500 annually

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!