Job Description
Provide proactive monitoring and management of all active Inbound and Outbound shipments and ensure that any remedial actions are undertaken by the relevant group.
Provide customer support function for Market Operations (Outbound) and Business Group Supply Chain (Inbound) teams for all shipment related topics from the time a shipment is formally booked with the LSP Transportation partner until the delivery of the shipment to the final Ship-To address.
Communicate proactively with Logistics Service Provider to drive improvements in Delivery Accuracy. Manage exceptions with supplier and manage /resolve escalations respectively.
- Supports delivery execution and exception management in daily transportation issues by standard Snowdon reports where source data is OTM (Oracle Transport Management)
- Daily, weekly follow up calls with Logistic Service Providers (LSPs) to manage proactively the potential shipment delays
- OTM shipment planning support to shippers in case shipment creation fails (missing rate, location, etc.)
- Manage all NI logistics transport related request via JIRA ticketing tool
- Is part of implementation of effective logistics processes based on guidance from strategy.
- Supports development and management of economical and efficient transportation services of inbound and outbound shipments.
- Maintains and develops logistics partners / supplier’s network. Supports contract negotiations with Logistics Service Providers (LSPs).
- Develops the profitable and efficient transportation processes from suppliers to HUB and from HUB to customers.
- Supports customer delivery matrix decision-making.
- Creates and maintains different transportation service levels for customers
• Problem Solving
• Self-Development
• Drives Results
• Customer Focus
• Improvement Methodologies
• Analytics
• Collaborates
• Financial acumen (for non-financial professionals)
• Logistics Process & Management
• Supply Process Understanding
• Oracle Transport Management and SAP knowledge
• Jira tool knowledge
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.