Back to jobs
Job Description
- Assist in mapping all service processes across all customer touch point for RBG.
- Help in improving the customer satisfaction level to ensure that all the survey scored to be at acceptable levels.
- Adhere to SLAs-TATs, to assure low rejection and decline levels & high quality of customer interaction.
- Implement solution to problem areas identifier.
- Assist in handle customer issue.
- Assist head of sales, business development managers, in preparing the sales approach plan/report for achieving annual/monthly result through defined targets assigned to every sales channel.
- Schedule & have product, marketing, credit and risk meeting with sales force.
- Assist monitoring sales result and measure results against goals set.
- To ensure quality of sales calls/visits including accuracy & completion of information to minimize risk fraud.
- Take ownership of customer complaint resolution.
Improve implementation of standards across the unit.
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate? To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.