Job Description
Job Summary:
As a Customer Service Representative, you will support passengers of a leading Irish airline operating across Ireland, the UK, Europe, and North America. You will assist with bookings, check-ins, baggage inquiries, and pre-flight support, ensuring a smooth and positive customer experience at every stage of the journey
Key Job Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing accurate information and effective solutions
- Resolve issues efficiently while ensuring a high level of customer satisfaction
- Accurately document interactions and follow data protection and company guidelines
- Escalate complex cases when needed and contribute to continuous process improvements
Additional Information:
- Office-based role in Sofia
- Work Hours: Full-time role (8-hour workday) with Rotational shifts
- Schedule: 4x2 or 5x2, including weekends, with working hours scheduled in advance
Minimum Qualifications:
- Advanced level of English
- High school diploma (completed)
- Excellent verbal and written communication skills
- Strong logical thinking and problem-solving abilities
- Ability to multitask and work efficiently under pressure
- Positive, solution-oriented mindset
- Strong empathy and ability to understand customer needs
What we offer:
- Base salary of €1073.72 per month
- Employee Referral Program
- Monthly performance bonus after the 3rd month – up to €190 (Gross)
- Food vouchers: €30 per month
- Transportation allowance: €30 per month
- Multisport card (co-financed)
- Fully paid training
- Career Growth Opportunities
- Extensive training programs
- Access top notch technologies and best practices
- Excellent working environment
- Company events
Ready for your next career step?
If you’re interested, please apply with your updated CV in English and start building your future with us!
Data Protection Notice:
Applicants’ personal data will be processed confidentially and used solely for recruitment purposes. Data will not be shared with third parties except as required by law. Applicants have the right to access and request corrections to their personal data through a written request.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.