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Job Description
- Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency.
- Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts.
- Serve as the primary point of escalation for technical issues, partnering with Support and Engineering to resolve complex reliability issues and restore customer confidence.
- Drive operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments.
- Aggregate customer feedback and technical trends from your team to provide actionable insights to Product and Engineering, influencing feature prioritization and fix requests.