P2P Team Leader - Front Office

1. Process

• Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
• Acting as a subject-matter expert and quality gatekeeper for P2P Front Office activities.
• First contact for issues escalation within P2P process
• Cooperation with Internal and External Audit
• Performing P2P controls
• Advising other team members in terms of P2P process matters
• Introduce Improvements within P2P process

2. Coordination:

• Coordinate completion of all P2P processes
• Delegate tasks
• Distribute the workload and supervise the team in day to day operations
• Managing HR Matters
• Communicate deadlines
• Monitor the team performance
• Resolve or escalate any process issues
• Attend and lead team meetings
• Prepare reports
• Building relationship with the countries during day to day operations

3. Communication:

• Point of contact to the affiliates management
• Report to GBS manager
• Provide the guideline to the team based on the management decisions

4. Motivation:

• Motivate team members
• Listen to team members’ feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment
• AOB- Any other businesses related to P2P process

• Bachelor’s Degree (preferably in Accounting or Finance)
• English proficiency at B2-C1 level
• Deadline orientation and accuracy
• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• P2P Process knowledge

Check out what we have prepared for you:

• Stable employment based on a contract of employment (umowa o pracę) with fixed business hours, Mon-Fri (08:00/09:00 – 16:00/17:00), in a rapidly growing SSC company
• Fast and secure remote recruitment process with the possibility of signing a preliminary agreement to secure your future employment.
• Full onboarding tailored to your individual pace and ongoing support from a Team Leader.
• Hybrid work model 
• Support in developing your individual career path.
• Comprehensive benefits package: Medicover private medical care, group insurance, access to the Medicover Benefits platform, co-financing for Medicover Sport card, language course subsidies, additional leave for volunteering, and reimbursement for eyewear.
• Training platform and a range of specialized internal and external training sessions led by qualified experts.
• Employee Referral Program with bonuses for recommending new talent.
• Opportunities to actively participate in various charitable initiatives supporting local communities and organizations.
• Semi-annual bonus based on performance.
• Office location in the immediate vicinity of the "3 Stawy" Shopping Center, with easy access from the center of Katowice.
• Dedicated parking for employees.