Associate Manager, Supplier Operations NYT Wirecutter (Temporary)
Job Description
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
About the Role, Mission or Department Overview
We are looking for an Associate Manager, Supplier Operations to lead the lifecycle of our supplier partnerships. While our business development team finds new partners, you are responsible for the critical "Day 1" onboarding and the long-term health of that relationship. You will technically integrate and operationally align our suppliers with our brand's high standards.
Reporting to the Senior Manager, Ecommerce Partnerships, you will bridge the gap between our internal operations and our external partners. You will manage the technical setup within Shopify Collective and serve as the advocate for our suppliers, ensuring they have the tools and communication needed to fulfill orders. This is a hybrid remote/in-office role you will work out of our NYC headquarters 3 days per week.
Responsibilities:
- Supplier Onboarding: Lead the technical end-to-end setup of new suppliers within our Shopify ecosystem, ensuring accurate mapping of inventory, pricing, and shipping profiles.
- Product Content & PDP Management: Lead the technical setup and optimization of custom Product Detail Pages (PDPs) in Shopify. Also ensure that you correctly configure all technical elements (metafields, variant images, and descriptions) to guide conversions.
- Technical Troubleshooting: Resolve sync errors between supplier catalogs and our Shopify store to prevent over selling, or pricing discrepancies.
- Process Optimization: Develop and maintain a "Supplier Playbook" that outlines our standard operating procedures, ensuring an experience for every partner we onboard.
- Internal Coordination: Work with our internal teams to ensure that supplier inventory levels are reflected accurately for upcoming internal projects and updates.
- Demonstrate support and understanding of our value of journalistic independence and a commitment to our mission to seek the truth and help people understand the world.
Basic Qualifications:
- 3+ years of experience in e-commerce technical operations, catalog management, and supplier relations.
- Demonstrated proficiency in Shopify, Shopify Collective and project management tools (i.e. Airtable, Miro)
- Experience managing and sustaining collaborative alliances with both our internal teams and external partners.
Preferred Qualifications:
- Familiarity with drop shipping and e-commerce SEO.
- Experience working with remote or global teams.
- Experience translating supplier performance data into applicable insights for internal partners.
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For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
For roles outside of the U.S., information on benefits will be provided during the interview process.
The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.
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