SVP, CIO Comcast Business

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast Business is at an inflection point, scaling into larger and more complex enterprise and global markets while operating a diverse technology landscape shaped by years of growth, acquisition, and evolving customer demands.

We are seeking a Senior Vice President, CIO – Comcast Business IT to modernize and simplify a large-scale technology ecosystem into a cohesive, AI-enabled, and customer-centric platform capable of supporting the next phase of Comcast Business growth.

This leader will operate in a highly matrixed environment where success depends less on authority and more on influence, alignment, and the ability to drive change across organizational and system boundaries. The mandate is to modernize how we build, operate, and evolve technology while introducing AI-enabled ways of working, product-centric operating models, and modern engineering practices at scale.

The CIO will be accountable for reimagining the end-to-end customer lifecycle technology stack to enable faster growth, lower cost-to-serve, and materially improved customer experience across all Comcast Business segments.

This leader must simultaneously drive transformation while ensuring operational stability, resiliency, and execution excellence across a highly scaled production environment supporting mission-critical business operations and customer experiences.

Comcast Business has invested heavily to lead in connectivity and services. The next phase of differentiation will come from how seamlessly customers can buy, activate, consume, and manage those services, and how efficiently and reliably we operate behind the scenes at scale.

Job Description

Responsibilities:

Enterprise-Scale Transformation in a Complex Environment 

• Lead the rationalization and modernization of a fragmented BSS/OSS and customer systems landscape, balancing business continuity, operational reliability, and transformation velocity. 

• Establish a clear target architecture and roadmap that reduces duplication, improves interoperability, and enables scale. 

• Drive post-M&A integration at speed, creating repeatable patterns to incorporate new platforms, products, and capabilities. 

AI-Enabled Operating Model & New Ways of Working 

• Introduce and scale AI-native development and operations, embedding automation, intelligent workflows, and decision support across the lifecycle. 

• Champion product-based delivery models, spec-driven development, and cross-functional alignment anchored in shared artifacts, not meetings. 

• Improve developer productivity, speed to market, and quality through modern engineering practices and tooling. 

End-to-End Customer Lifecycle Ownership 

• Own the technology ecosystem enabling acquisition, onboarding, provisioning, billing, servicing, and retention of business customers at scale. 

• Reimagine the enterprise customer journey by reducing friction, eliminating failure demand, and improving time-to-value across the customer lifecycle. 

• Align systems of engagement and systems of record to deliver a consistent and seamless customer experience across channels and products. 

Business Partnership & Strategic Influence 

• Partner with Product, Operations, and Business leaders to define and execute technology strategies directly tied to revenue growth, CX outcomes, and cost-to-serve reduction. 

• Influence across organizational boundaries to break silos and align on shared priorities, particularly in highly interdependent domains. 

• Communicate clearly with executive leadership, translating complex technical tradeoffs into business impact and decisions. 

Platform & Innovation Acceleration 

• Build a modular, platform-oriented architecture that accelerates the launch of new services, bundles, and enterprise capabilities. 

• Enable converged connectivity and service innovation across small business, mid-market, enterprise, and government segments. 

• Drive reliability, scalability, operational discipline, and resiliency at Comcast-scale volumes and complexity. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

 

Skills

Collaboration, Innovation, Leadership

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

15 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.