Banamex End User Head

The Infrastructure Senior Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Manage sizeable resources, budget, policy formulation and strategic decisions
• Apply in-depth/comprehensive knowledge of subject domain/area to assume responsibility for large, complex systems/services/initiatives
• Apply a broad and comprehensive knowledge-base in multiple functional areas as well as underlying business strategy
• Ensure essential processes and procedures are in place and contribute to defining and re-engineering improvements
• Influence and negotiate with senior leaders across functions, communicating with external parties as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years experience, including 8-10+ years of managerial experience
• Experience in a technology infrastructure role with extensive experience in infrastructure technologies and/or functions, business, as well as functional and project management
• Experience in financial services or large complex and/or global environment preferred
• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
• Proven analytical, diagnostic and prioritization skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Experiencia mínima de10 años en la gestión de servicios de atención a usuarios finales.

 

Conocimientos en:

Gestión de contratos de servicios de mesas de ayuda y servicios de soporte en sitio.

Gestión de infraestructura estándar para la operación de sucursales bancarias, corporativos, oficinas remotas.

Soporte y operación de pisos financieros

Servicios de voz para sucursales bancarias, edificios corporativos y torretas financieras

Implementación de proyectos de infraestructura (servers, sucursales, red, biométricos, etc)

Gestión de contratos de Microsoft

Gestión de activos de Hardware (Asset Management)

Gestión de auditorías internas y externas

Gestión de contratos con Carriers de telefonía móvil y fija

Sistemas de videoconferencia

ITIL

 

Herramientas:

Microsoft Office 365 (correo, office, sharepoint, Teams)

Adobe reader & Writer

Virtualización de escritorios (Citrix, VMWare ó Microsoft)

Servicios de Red LAN, WiFi

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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