Job Description
Mission:
As a key contributor within the Quality Management team based at the HQ in Givisiez, reporting to the Head of Group Quality Management, you will operate in a team of 9 colleagues without direct leadership responsibilities. You will support and strengthen the four core pillars of After Sales, Manufacturing and Production Supervision, Technical Documentation, and Spare Part Management.
Your mission is to ensure consistent quality standards across the entire product lifecycle, driving continuous improvement in line with international norms and internal processes. Acting as a central interface between internal teams and global partners, you will contribute to efficient operations, reliable data insights, and high customer satisfaction. Through your proactive and hands-on approach, you will play a vital role in sustaining and enhancing overall product and service quality.
- Create, maintain, and update SAP S/4HANA QM transactions
- Independently manage warranty claims from international distributors and branches (SAP S/4 & SAP C4C)
- Oversee Power BI KPI analysis for internal and external stakeholders
- Provide technical support to international distributors and branches as Technical Representative through online and hands-on support sessions
Manufacturing & Production Supervision Management
- Creation, implementation and maintenance of internal process audits along the entire supply chain (based on ISO 9001:2015/2026) in cooperation with the Planning department.
- Use, maintain and develop new features for Scott's dedicated QC App for supply chain quality management tasks
- Bicycle Production supervision at various production locations (worldwide) together with Scott Engineers and Product Managers.
Technical Documentation Management
- Create technical manuals and documentation for internal and external use in collaboration with the Compliance Department and the Technical Documentation Manager, in line with ISO standards
- Collaborate with the Marketing team to develop content for the Myagi Education App
- Create, implement, and maintain Quality Assurance documents, including quality guidelines
Spare Part Management
- Use, maintain, and further develop the Bike and Spare Part Archive in collaboration with the Spare Part Manager
- Collaborate with the B2B Department on the development of the online warranty claiming and bike registration processes
- Implement, in collaboration with the Spare Part Manager, an updated SAP S/4HANA automated spare part reordering transaction
Your profile:
- Strong team player with the ability to thrive in an international environment across global teams
- Solid experience with SAP S/4HANA and SAP C4C; knowledge of SAP BI is an advantage
- Strong background in customer service, not limited to the bike industry
- Proven investigative skills within the framework of European legislation (EU and ISO standards)
- Excellent communication and collaboration skills when interacting with authorities and technical services
- Several years of experience and solid technical knowledge within the bike industry
- Strong proficiency in MS 365
- Fluent in English; knowledge of German, French, or Mandarin is a plus
- Willingness to travel worldwide up to 50%