IT Support Specialist (51133)

The IT Support Specialist maintains and troubleshoots the existing computers, laptops, security, and servers within the enterprise. Install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance.

• Answers calls or tickets to support end users with applications, hardware, software, and networking.

• Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.

• Coordinates with Network Engineers, System Engineers and Enterprise Security on a regular basis.

• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Performs installation of hardware and software as needed.

• Builds, maintains and deploys PC images using appropriate tools.

• Builds, maintains and deploys scripts and packages for PC systems using appropriate tools and procedures.

• Creates end user documentation and knowledge base articles, or trains users in the proper use of hardware or software.

• Uses skills to accurately estimate workload.

• Delivers high quality work product within organizational timeframes.

• Communicates effectively both horizontally with peers and customers, and vertically with management.

• Coordinates onboarding and offboarding of IT assets and user accounts.

• Suggests ways to automate routine functions, improve efficiencies and/or cost-savings.

• 0-5% travel required.

• Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.

• Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.

• Strong verbal and written communication skills including public speaking skills.

• Strong problem-solving skills.

• Strong decision-making skills.

• Customer-service oriented.

• Excellent organizational and time-management abilities.

• Working knowledge in MS Office, any desktop communications software, Adobe products, Operating System software and web browsers.

• High sense of teamwork.

• CompTIA A+ Certification.

Associate's degree AA/AS/AAS from a two-year college or technical school is required, plus additional related experience, training and/or equivalent combination of education and experience.

Computer Science

Computer Engineering

1-3 years

Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations in English. Must be able to write analytical and/or technical reports, business correspondence, procedure manuals, and create instructional reference material. Able to speak effectively before groups, customers, employees of the organization and/or the general public.

Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. May need to draw and interpret graphs.

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret an extensive variety of technical instructions such as mathematical and/or diagram form and deal with several abstract and concrete variables.

Physical Activity

Duration

Sitting

Frequently

Standing

Frequently

Walking

Frequently

Bending (neck)

Frequently

Bending (waist)

Rarely

Squatting

Occasionally

Twisting (neck)

Occasionally

Twisting (waist)

Occasionally

Climbing

Rarely

Kneeling

Rarely

Crawling

Rarely

Reaching (above shoulder level)

Frequently

Reaching (below shoulder level)

Frequently

Hand Use

Duration

Repetitive use of hand

Frequently

Simple grasping

Frequently

Power grasping

Occasionally

Fine manipulation

Frequently

Pushing & Pulling

Frequently

Vision

Required

Close vision

Yes

Distance vision

Yes

Color vision

Yes

Peripheral vision

Yes

Depth perception

Yes

Adjust focus

Yes

Lifting Requirements

Duration

0-10 lbs.

Occasionally

11-25 lbs.

Occasionally

26-50 lbs.

Occasionally

51-60 lbs.

Never

61+ lbs.

Never

Equipment Use

Duration

This position requires computer use, including monitor, keyboard, mouse, trackball, touchpad, etc.

Frequently