Job Description
The opportunity
By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for a range of key operational processes. These processes include core recovery, invoicing, contact
management and closure of third-party exchanges. The key focus is on supporting operations through efficient use of components which is a vital component in making AJW globally competitive and profitable. This position is vital to the achievement of company objectives to improve stock availability and support sales. The holder of the position will be
required to take responsibility for a variety of processes and to work, with support, toward identifying any opportunities to make those processes more efficient to administer.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. Ideally, we’re looking for candidates with experience in the aviation supply chain — particularly in PBH programs or component support.
What you will be doing
Managing the core return process for PBH to meet KPI’s
Check contact manager daily and process PBH cores
Deal with any resulting queries regarding trace, damage, warranty etc
Escalate query cores to resolve ASAP and close within a timely manner, escalating to account manager/PBH where necessary