Job Description
this Role, You Will:
- Troubleshoot complex and escalated network issues across Wells Fargo’s enterprise infrastructure.
- Participate in Major Incident Management calls and bridge lines for critical outages.
- Handle tickets escalated from Tier 2 support and work on incidents per the Integrated Operations Incident Management Process.
- Configure network devices as part of break-fix activities.
- Collaborate with Advanced Technology functions, Cisco TAC, and other priority support teams.
- Serve as an SME for technologies including Routing, Switching, Firewalls, Load Balancers (F5), Proxies, and related network components.
- Mentor and train Tier 1 and Tier 2 engineers to build operational excellence.
- Open and manage Change Controls and emergency break-fix change records.
- Engage with Cisco NOC and HTTS support for escalations.
- Utilize tools such as Sniffer/Infinistream for packet capture and analysis.
- Troubleshoot issues related to Firewalls, Load Balancers, Proxy appliances, and complex routing/switching environments.
- Collaborate with vendors for escalations and resolution of critical issues.
- Provide operational input for engineering projects and participate in weekly on-call rotations, including after-hours and weekend escalations.
Required Qualifications:
5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 5+ years of network support experience in NOC operations or similar environments.
- Strong understanding of Routing & Switching protocols (RIP, OSPF, BGP).
- Ability to quickly analyze and troubleshoot data and voice network outages in large enterprise environments.
- Extensive firsthand experience with:
- Cisco Routers, Switches, Wireless devices
- Cisco/Checkpoint Firewalls
- F5 Load Balancers
- IP subnetting, Layer 2–4 stack, VoIP, QoS, MPLS, SD-WAN
- Experience with Arista hardware is a plus.
- Voice & Networking Fundamentals Deep expertise in: VoIP protocols: SIP, RTP, SRTP, TLS, Call flows, dial plans, codec negotiation
- Ribbon Expertise Deep hands-on experience with: Ribbon SBC (1K / 2K / 5K / SBC SWe) Ribbon PSX (routing, policy design, call control) Ribbon RAMP (analytics, provisioning, monitoring)
- Cisco UC Hands-on experience with: CUCM, CUC, CER, Expressway Integration experience with SBC-driven architectures.
- Excellent customer service and communication skills.
- Knowledge of Ansible automation is a plus.
- Certifications: CCNA and at least one CCNP-level exam completed (CCNA specialties, F5, MCSE preferred).
Preferred Skills:
- Strong analytical and problem-solving abilities with an initiative-taking approach to issue resolution.
- Ability to work effectively under pressure in a demanding environment.
- Experience in major incident management and crisis handling.
- Familiarity with network monitoring tools and packet capture technologies (e.g., Sniffer, Infinistream).
- Knowledge of automation and scripting for network operations (Python, Ansible).
- Strong vendor management and escalation handling skills.
- Ability to mentor and develop junior engineers, fostering a culture of continuous learning.
- Excellent documentation and reporting skills for operational transparency.
Posting End Date:
29 Jun 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.