Assistant Manager

Brief Job Description: • Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met • Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team • Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance • Work closely with Customer Experience team to drive improvement C-Sat and soft skills • Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM • Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training)