Job Description
Key Responsibilities:
Operational Execution
· Manage daily shipment processing including booking, documentation, and status updating.
· Coordinate with carriers, vendors, warehouses, and internal teams to ensure smooth shipment flow.
· Monitor key milestones and ensure compliance with Customer SOPs and KPIs.
· Handle exceptions, delays, or operational discrepancies promptly.
Customer & Stakeholder Communication
· Maintain clear and professional communication with Customer teams.
· Provide timely shipment updates, forecasts, and issue resolutions.
· Support escalation handling and root-cause analysis.
Documentation & System Management
· Prepare, verify, and upload shipping documents (BL, HBL, invoices, packing lists, etc.).
· Update data in systems such as CW1, OFR platforms, and Customer-specific tools.
Quality & Compliance
· Adhere to customer specific quality requirements, compliance standards, and operational procedures.
· Support audits, KPI reporting, and continuous improvement initiatives.
Continuous Improvement
· Identify gaps or inefficiencies and suggest process improvements.
· Support transitions, onboarding, and training for new processes.
Required Skills/Abilities:
· Graduate (Bachelor’s degree from a recognized University in any discipline)
· Minimum 3-4 years of experience.
· Strong understanding of ocean freight operations.
· Knowledge of export/import documentation and INCOTERMS.
· Experience with logistics systems (e.g., CW1, OFR tools, customer portals).
· Ability to analyse shipment data and generate reports.
· Excellent communication and stakeholder management.
· Strong problem‑solving capabilities.
· Attention to detail and accuracy in documentation.
· Team collaboration and cross-functional coordination.
· Adaptability to process changes and evolving customer requirements.
· Proactiveness in identifying and addressing operational risks.