Telephone Dispatch Operator (PRN; Variable Hours) - New Orleans East Hospital
Job Description
Your job is more than a job
📞 🚨 Be the Voice Behind the Hospital—When Communication Matters Most
In this role, you’re more than a switchboard operator—you’re a critical connection point for the entire hospital.
As a Communications Operator, you help keep patients, visitors, staff, and emergency response teams connected 24/7. From answering incoming calls and paging announcements to responding to emergency alarms and urgent situations, your calm, professional presence helps keep hospital operations running safely and smoothly.
If you can think quickly, multitask under pressure, and stay composed in fast-moving situations, this role could be a perfect fit.
💼 What You’ll Do
Answer and route incoming and outgoing calls with professionalism and care
Monitor and respond to emergency alarms and hospital codes
Utilize overhead paging for hospital communication needs
Support staff, patients, and visitors during emergency situations
Operate switchboard and communication equipment efficiently
Maintain pager systems and coordinate urgent communications
Help ensure a safe and organized environment for staff and visitors
⚡ What Makes You Great in This Role
You stay calm and focused in high-pressure situations
You can multitask while maintaining attention to detail
You communicate clearly and professionally at all times
You enjoy being the behind-the-scenes person who keeps things moving
You can adapt quickly in a 24/7 healthcare environment
🧠What You Bring
Strong communication and customer service skills
Ability to handle emergency calls with professionalism and urgency
Comfort working in a fast-paced environment with multiple priorities
Flexibility to work weekends, holidays, AMs, and PM shifts as needed
PBX, call center, or healthcare communication experience is a plus!
đź“‹ Minimum Requirement
High School Diploma or GED (or equivalent experience)
Previous customer service, PBX, or call center experience preferred
🎯 Why This Role Matters
Behind every hospital operation is a communication team making sure the right information gets to the right people at the right time.
Your role helps support patient care, hospital safety, and emergency response efforts every single day.
💙 Make a difference—one call, one connection, one moment at a time!
WORK SHIFT:
Variable Hours (United States of America)LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Your extras
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems – it’s all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.