Service Desk Trainer

The Service Desk Trainer plays a vital role in both the development and delivery of training for newly onboarded staff and existing employees. This position is responsible for designing and implementing comprehensive training programs that address the needs of the Service Desk team.   In addition to training responsibilities, the Trainer may be required to support the Service Desk in a Shift Lead capacity, ensuring operational continuity when necessary. The Trainer works closely with the Quality Assurance and Quality Control Team to identify common errors, adjust training materials, and provide targeted remedial instruction as needed. Operating within the client’s 24x7 Operations Center, the Trainer educates staff on case management, triage procedures, and the...