Job Description
JOB TITLE: OUTSIDE SALES REPRESENTATIVE
DEPARTMENT: EAST SALES & CANADA - CANADA
REPORT TO: SENIOR DISTRICT OR REGIONAL SALES MANAGER
REVISION DATE: 05/02/2024
SUMMARY:
The TOTO Direct Sales Representative Position is a Field Sales position. The TOTO Sales Representative is responsible for all sales, servicing and support activities needed to ensure day-to-day responsibilities are managed properly in their territory.
DUTIES AND RESPONSIBILITIES:
Sources, evaluates, and initiates sales directly to residential and commercial plumbing contractors, builders, developers, mechanical contractors, municipalities and building maintenance personnel.
Showroom Visits; increase/gain TOTO Presence in existing showrooms and seek new showrooms. Update Showroom Binders, New literature requests, showroom displays and Product Knowledge Sessions
Assist in maintaining the presentation of TOTO products in showrooms and display areas.
Distributor/Wholesaler Visits; Know Key decision Makers. Set monthly targets for distributors and achieve monthly targets.
Serves as a liaison between distributor/wholesaler/manufacturer representatives and contractors to pull sales through for shipment.
Follow up on orders to insure timely shipment.
Maintains close relationships with existing contractors to insure continued business as well as initiate increased business.
Establishes new relationships with contractors to gain sales and market penetration.
Investigate customer complaints of defective product and/or unsatisfactory service and recommend appropriate action necessary to resolve complaints. Follow complaints to satisfactory conclusion between customer and company.
Seek out projects, such as Hospitality and High-end developments.
Initial Specification Sales; Architect, Engineers, Contractors and Designers.
Perform daily activity reporting on actionable sales activities.
SUPERVISORY RESPONSIBILITIES:
This is a non-supervisory position.
QUALIFICATIONS:
B.B.A. in Sales, Marketing, or related field plus one (1) year of industry sales experience. Strong interpersonal, verbal, and written communication skills are a must.
Must also have excellent presentation skills. Must have proficiency in Microsoft Word, Excel, and PowerPoint
Must be fluent in French.
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.