Job Description
What is the job?
We’re scaling fast, doing things differently, and we’re looking for a HR Business Partner who thrives on the creativity, variety, and occasional chaos that comes with startup life.
This is a hands-on, people-first role where you’ll partner closely with our rapidly growing Patient Experience function, supporting managers and teams through a period of significant growth and transformation. You’ll play a key role in shaping the employee experience, building management capability, and helping teams perform at their best in a fast-paced operational environment.
From employee relations and performance support to coaching managers and driving people initiatives, you’ll be right at the heart of the action and a trusted partner to the business.
This role works closely with our UK-based teams and stakeholders, operating onsite with our South African partner, Minpearl, whilst working in alignment with UK business hours.
What will you be doing?
Partner closely with Team Leads and Managers across the Patient Experience team to provide day-to-day HR support and guidance
Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct and employee relations
Support the full employee lifecycle from induction and probation through to progression and offboarding
Coach and support managers to lead confidently, effectively and in line with company culture and values
Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters
Support and lead on employee relations matters including investigations, performance concerns, welfare discussions and probation reviews
Collaborate with the Head of People & Talent on key people initiatives, process improvements and wider People projects
Help embed and improve key people processes such as engagement surveys, performance check-ins, recognition initiatives and manager development
Use data, trends and employee feedback to identify opportunities for improvement and proactively solve problems
Support policy implementation and provide practical HR guidance in line with UK employment law and best practice
Build strong relationships across operational teams and become a trusted and visible People partner within the business
Support change, growth and organisational development as the business continues to scale rapidly
What do you need?
Strong HR generalist or HRBP experience within a fast-paced, high-growth or operational environment
Experience supporting large frontline or customer-focused teams is highly desirable
Comfortable working in ambiguity and adapting quickly as priorities evolve
Confidence handling employee relations matters with a calm, fair and pragmatic approach
Strong communication and relationship-building skills with the ability to influence and support managers at different levels
Highly organised with the ability to manage multiple priorities and competing demands
A proactive, solutions-focused mindset with a willingness to roll up your sleeves and get stuck in
Self-sufficient and comfortable working remotely whilst collaborating closely with UK-based teams
Working knowledge of UK employment law is beneficial but not essential
Experience using HR systems such as HiBob is advantageous but not required
What we offer:
Medical insurance through KaeloHealth.
Paid maternity leave for female employees (3months @100% salary) with an option to take a 4th month which would be unpaid but with the ability to claim from the unemployment insurance fund.
Annual leave of 20 days plus one additional day per year up to 25days.
Provident Fund with Momentum-employee contribution of minimum 6% per month.
About Us
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.