Senior Application Engineer

About this Position This role will focus on market segments such as Appliance HVAC, Life Science (Medical), filtration Heavy Equipment. These are mostly non-electronics applications and candidates with adhesives knowledge or hotmelt. What you´ll do Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers. Recommends solution and perform technical visits (meeting, audits, trials, demonstrations, troubleshooting, etc.) for customers with documentation. Reports and investigate quality issues / customers claim, collaborating with relevant parts of the organization Works with application equipment and support process optimization to provide solutions to enhance customer processes. Reports technical results and contributes to customer presentations. Perform the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers. Manage technical lab in Chonburi, ensuring timely maintenance and calibration of EQP. Perform regular tracking of chemical inventory lab consumables. Ensure documentation of SOP and/or risk assessments. Support lab testing requests from SEA customers Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals. Responsible to conduct product application and/or technical training for customers and internal team Responsible for directly communicating with sales, marketing, PD, Innovation, members of Application Engineering team or project team members. Share knowledge and experiences with team members. Promotes internal SBU Innovations and best learning cross accounts. Respects and promotes the internal Henkel SHEQ rules.