Customer Success Representative

    Job Purpose Under the direction of Customer Service administering customer service function to Pregis clients, job planning, and administrative duties, in accordance with Pregis policies and procedures.   Essential Duties and Responsibilities Able to communicate with internal and external customers about product lines and workflow, including but not limited to design principles, printing and converting processes. Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, technical specifications, and meeting deadlines. Provides outstanding customer service through both oral and written communications. Maintains existing customer relationships and works to create and foster new customer relationships. Prepare and processes orders, and sample requests. Prepares and manages order changes as requested if needed. Sets up material numbers as needed for new products. Communicates fully with internal and external customers and follows-up promptly with requests, orders, and other tasks. When appropriate, advise customers on best strategies to achieve their desired outcomes. Communicate customer order requirements to the operational value stream in a concise and articulate manner. Monitor Jobs in the system for accuracy. Sends order confirmations to appropriate parties once order is entered. Prepare finished jobs invoices to submit for billing if needed. Other duties as assigned.   Qualifications and Experience 3-5 years’ customer service and client relations experience required. Communicates in a professional manner. Outgoing self-starter who can work independently. Experience in the printing industry is preferred, as it relates to customer relationships and their requirements. Sales administration experience preferred. Proficiency in Microsoft Office suite of software, specifically Excel and PowerPoint. Experience with SAP systems preferred. Ability to think quickly and solve problems. Attention to detail is essential.   Compensation   The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. The base pay range for this role is estimated to be $45,000 to $55,000, depending on experience and skills.   Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.   #ms1