Senior Claims Specialist - TPA Liability

AXA XL is an Equal Opportunity Employer

Our Claims team sets us apart

Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly

How do you make a good thing better

You focus on excellence and creating a culture of continuous improvement

You create an environment that fosters collaboration, customer service and colleague development

You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement

What you’ll be doing What will your essential responsibilities include

Active management of caseload of high-value liability claims venue throughout the United States for assigned clients in our US Risk Management, Construction, Programs and other supported business units

Effectively coordinate coverage referrals and compliance related issues with Third Party Administrators (TPAs), Claim Management and our Compliance Department

Conduct claims handling and oversight of TPAs in accordance with AXA XL best practices in the major phases of claim handling including coverage, investigation, evaluation, reserving, recovery, and resolution

Provide oversight, guidance and direction to TPA claim adjusters on all major phases of claim handling including coverage, investigation, evaluation/reserving, recovery, and resolution

Collaborate with business partners, as appropriate, on claim management and strategy to help deliver the most optimal outcome and ensure, to the extent possible, that we are in alignment on our evaluation of the exposure and strategy to resolve

Collaborate and consult with internal claim resources such as regional practice leaders and claim legal to ensure the most optimal outcome and mitigate claim expense

Perform Claim Account Management for assigned clients to communicate claim issues and results, participate in the TPA audit process, and collaborate on technical and service issues relating to the TPA performance and the client

Collaborate proactively with internal and external stakeholders regarding claim experience, results, and trends (e.g. actuarial, reinsurance, credit risk and underwriting)

Provide input into the development of key metrics to support Claim Audits and assist in the coordination and retention of external counsel, as needed

You will report to the Claims Manager – TPA Liability

What you’ll bring Required Skills and Abilities: Advanced claim handling experience involving high value/complex claim management and litigation management

Defined expertise in managing coverage and compliance related issues

Multi-jurisdictional (U.S.) experience

Demonstrated expertise in designated line(s) of business: Automobile, Construction, and General Liability

Experience managing claims in an unbundled insurance model

Experience with NY Labor Law desired

Overall knowledge of worker’s compensation, employers' liability desired, but not required Leadership: Demonstrates managerial courage and ability to influence actions of external relationships

Coaches, sets expectations, evaluates and holds people accountable for delivering

Effective communication and negotiation skills: Excellent verbal and written communication, and negotiation skills

Effective organizational and time management skills

Strategic thinking: Exhibit ownership to look for ways to continuously improve internal processes as it relates to improving claim outcomes and managing the performance of external relationships

Effective teamwork/collaboration skills in order to effectively collaborative with Regional Practice Leads, Claim Legal, TPA and clients to produce desired outcomes, as well as with other internal and external stakeholders such as, brokers, actuarial, reinsurance and business partners to communicate regarding claim results, experience and trends

Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL

AXA XL is an Equal Opportunity Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive compensation and personalized, inclusive benefits that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see Sustainability at AXA XL

The U.S. base salary range for this position is USD 117,000- 184,400

Actual pay will be determined based upon the individual’s skills, experience and location

We strive for market alignment and internal equity with our colleagues’ pay

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits

We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers

For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.