JL2

Summary:

To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

· Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

· Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

· Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

· Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

· Ensure Tickets and Calls are responded within SLA timescales and to a high standard

· Support System Maintenance Testing

· Liaise and transact with Third Parties

· SOC Controls completed on time and with the necessary evidences

· Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

· Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

· Maintenance of DWIs to ensure processes are up to date and reflective of the service

· All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

· Highlight to Service Manager any deviations from the standard scope of service

· Ability to recognize and deal appropriately with sensitive and confidential information

· Time Recording to be completed accurately and on time

· STRADA Security Standards are adhered and followed

· Contribute to team meetings and raise any issues immediately to your Service Manager

· Ensure you are up to date with all STRADA HR announcements and communications

· Build good relationships with all lines of businesses where appropriate

· Update internal stakeholders, when needed, in a timely and accurate way

· Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Adoption of innovation initiatives

• Reduction of client escalations through knowledge transfer to both the client and payroll team

• Demonstrate professionalism and act responsibly

REQUIRED EXPERIENCE

Professional /Job Experience

· Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

· Flexibility to support a global and fast paced environment

· Attention to detail

· Excellent written and verbal skills

· Self-motivated and a willingness to learn

· Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

Essential

· BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

· 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

· HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Language skill set : ENG + ES

Desirable

· Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.