Account Director, Events 宴會業務協理
Job Description
Purpose of Role
The Account Director, Events performs key functions of supporting the Events Sales department with the revenue generation within the hotel, with a focus on Meetings and Events lead generation and conversion, maximising all sales opportunities, and exceeding all KPI’s per annual hotel plan.
The Account Director, Events assists the director in interfacing with the hotel management (Director of Sales & Marketing, General Manager) to report on operational statistics, personnel issues, sales and service performance, as well as cost and cash flow analysis related to departments if required.
Responsibly Description
- To oversee / supervise Events Sales team and ensure sales goals, business objectives and department profitability have been achieved in the absence of Director of Events.
- To assist the director in developing sound financial projections and managing cost control.
- To assist the director in mediating problems, implementing correction plan and handling customer complaints.
- To assist the director in creating training programmes and conducting regular updates / refresher training sessions.
- To assist the director in developing and executing W Happenings.
- To assist the director in developing the internal / external marketing plans and events packages / programs.
- To liaise with the Director of Revenue Management on rate strategies and market intelligence.
- To liaise with other departments as necessary and represent the best interests / requirements of the Events Sales department
- To keep the department functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication and cooperation.
- To ensure comprehensive use of Delphi and 100% accuracy to maximise Events Sales efficiency.
- To champion, grow awareness and drive enrolment of all Marriott Loyalty Programs
- To provide an inspiring example of Events Sales citizenship, responsibility and resourcefulness by asserting, protecting and demonstrating W core values.
- To provide team members with a consistent management “voice” to upper management.
- To effectively implement Events Sales objectives, such as customer service, financial targets, revenues, profits, image enhancement and Talent appearance standards.
- To run departmental daily operations effectively.
- To communicate regularly with guests and ensure high customer satisfaction / service standards.
- To conduct site inspections for guests and promote all hotel services and facilities.
- To follow the hotel’s events booking policy in offering the function spaces
- To handle / finalize MICE groups
- To oversee facility conditions and advises management regarding needed repairs, improvements, potential customer / employee hazards and other general maintenance.
- Be required to conduct duties in a courteous, safe and efficient manner, in accordance with W policies and procedures, ensuring that the highest level of service and communication is maintained.
- Be required to adhere to and support Events Sales plan in its implementation, cooperate and communicate with Director of Sales & Marketing on a regular basis to achieve efficient, consistent and successful realisation of the marketing plan.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.