Senior Vice Provost, Online Education

Essential Duties: Leads the alignment of talent, roles, and organizational capabilities across Arizona Online and UAGC within a unified shared services model, ensuring operational continuity, employee engagement, and a cohesive culture that supports the university’s online education strategy. Ensures that marketing, enrollment, and technology function as a continuous loop driving institutional success. This executive will drive standard operating procedures across university colleges to ensure coordination and discipline regarding course design, student support, and enrollment pipelines. Demonstrates financial acumen by leveraging financial reports, budgets, and performance metrics to support sound decision-making, long-term sustainability, and fiscal transparency. Ensures academic programs and delivery tracks are designed explicitly for student persistence and graduation. Unifies non-academic support services across the enterprise to provide a seamless, high-touch experience from first inquiry to alumni status. This requires standardizing financial aid, enrollment, and advising workflows into a single, cohesive, data-driven pipeline. Maintains high standards to ensure that every degree delivered online reflects the rigor and reputation of the university. Exercises the decisiveness to update legacy processes as needed and navigate institutional dynamics that may lead to fragmentation. Leads large-scale organizational transformation while successfully navigating the human side of complex institutional change. Utilizes emotional intelligence to merge distinct institutional cultures and successfully tie the online enterprise to the broader flagship campus. Moves the organization past the current manual processes in Arizona Online and the legacy technology at UAGC. Recognizes information technology as a fundamental, strategic driver of the enterprise rather than a background utility. In collaboration with the Chief Information Officer and University Information Technology Services, will act as a sophisticated manager of enterprise systems, steering a multi-year technology migration to fully merge technology across the U of A and UAGC. Moves the enterprise toward automated excellence by holding teams accountable for scalable, integrated systems while preserving operational continuity during transitional phases. Communicates persuasively with diverse stakeholders, ensuring all parties feel invested in online transformation. Serves as a dedicated partner to the President, Provost, and CFO. This leader prioritizes overall institutional success over departmental wins and acts as a cohesive, collaborative executive. Serves as the designated leader for the integrated online enterprise, holding executive responsibility for all operational and academic outcomes across both UAGC and Arizona Online, including serving as UAGC’s Chief Executive Officer for WSCUC accreditation reporting. Stays abreast of the complex and dynamic federal and state regulations, consumer protection mandates, and compliance requirements specific to online education. Proactively identifies and mitigates risks associated with large-scale digital operations, intellectual property protection, data privacy, and external partnerships. Performs other duties as directed or required. Knowledge, Skills and Abilities: Comprehensive understanding of the online adult learner lifecycle, digital marketing analytics, automated enterprise infrastructure, enrollment management, federal regulatory compliance, and regional accreditation. Skilled in change management. Ability to unify disparate institutional cultures and units into a single organization focused on operational scale. Exceptional communication, collaboration, and organizational skills. Leadership in cross-functional, collaborative environments.