Customer Support Specialist
Job Description
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.
Responsibilities
Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
Provide clear, professional, and efficient assistance to resolve customer questions and concerns
Maintain accurate records of customer interactions and support activities
Collaborate with internal departments to ensure effective issue resolution
Follow established procedures while contributing ideas to improve customer service processes
Uphold company standards for quality, professionalism, and confidentiality
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Ability to handle multiple tasks while maintaining attention to detail
Problem-solving skills with a customer-focused approach
Comfortable working in a fast-paced, team-oriented environment
Proficiency with basic computer systems and office software
Competitive salary ($49,000 – $54,000 annually)
Growth opportunities within a stable and expanding company
Supportive and professional work environment
Ongoing skill development and training
Consistent full-time schedule