Regulatory Operations Specialist
Job Description
Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.
We are looking for a motivated and goal oriented Regulatory Operations Specialist to join our vibrant team and help us deliver top-quality experiences.
The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary.
Duties and Responsibilities:
✔️Proactively gather game certificates, Letters of Certification, and RNG proofs from providers for all daily game releases.
✔️Verify that certificates align with the specific technical standards of the destination market
✔️Act as the final gatekeeper; no game goes live until you have personally verified the documentation
✔️Act as the main point of contact for third-party game providers, chasing missing documentation.
✔️Maintain all active certificates. Flag renewals at least 60 days in advance to prevent service interruption.
✔️Coordinate with the operations team to ensure the game is disabled in specific countries at the exact deadline
✔️Ensure the internal compliance database is the "single source of truth" for the status of every game in the portfolio.
Role Requirements:
✔️Exceptional Organization: To manage high-volume daily game releases and documentation.
✔️Strong Attention to Detail: For flawless verification of game certificates and version codes.
✔️Planning & Prioritization: To balance urgent daily launches with long-term certificate expirations.
✔️Fluent English: For clear, daily communication with global game providers.
✔️Calm & Motivated Team Player: To maintain a steady, professional workflow under tight deadlines.
✔️Lifecycle Management: To handle the full process from market entry to game decommissioning.
Our Excellent Benefits:
• Monthly, quarterly, and annual bonuses
• Food vouchers (102 EUR)
• Appreciation gifts (birthday, wedding, newborn, etc.)
• Up to 25 vacation days
• 6 undocumented sick leaves
• Medical insurance and dental coverage
• Sport card 70% coverage (Multisport and/or CoolFit)
• Office massages
• Breakfast, lunch & snacks in the office
• Education budget
• Monthly team events
• Great office location
Important Information:
• This is an office-based position in Sofia, Bulgaria.
Grow fast, shine globally
By submitting your application, you agree to our Privacy Policy.