Delivery & Solutions Manager
Job Description
Job Description
Purpose of the role
The Delivery & Solutions Manager will support the delivery of targeted data and technology initiatives across the portfolio, working under the Head of Delivery and Portfolio.
The role blends business analysis and project management responsibilities. Supporting structured delivery of initiatives while ensuring high-quality requirements definition and process documentation. The role will act as a critical bridge between business stakeholders and technical teams, enabling effective translation of business needs into actionable delivery.
Reports to: Group Head of Delivery & Portfolio
Key Responsibilities
1. Delivery Support
Support the planning, coordination, and execution of targeted initiatives within the technology portfolio
Track progress against agreed milestones, highlighting risks, dependencies, and blockers
Maintain delivery artefacts (plans, RAID logs, status updates) to ensure transparency and control
Support governance processes, including preparation of updates for programme and leadership forums
Work with cross-functional teams (internal and partners) to ensure aligned delivery
Ensure work is appropriately scoped, estimated and sequenced
2. Business Analysis & Requirements Gathering
Lead requirements gathering across initiatives, working with both technical and non-technical stakeholders
Document clear, structured requirements (e.g. user stories, functional/non-functional requirements)
Ensure traceability between business objectives, requirements, and delivered outputs
Support solution validation and acceptance against agreed requirements
Manage changes to requirements and maintain alignment across stakeholders
3. Process Mapping & Improvement
Lead process mapping activities, documenting “as-is” and “to-be” processes
Identify inefficiencies, gaps, and opportunities for improvement across business processes
Support the design of improved processes aligned to target operating models and system capabilities
Ensure process changes are clearly documented and communicated to stakeholders
4. Stakeholder Engagement
Engage stakeholders to understand priorities, challenges, and expected outcomes
Act as a conduit between business users and technical teams, ensuring clarity and shared understanding
Facilitate workshops to define scope, requirements, and processes
Manage stakeholder expectations through structured communication and delivery updates
5. Continuous Improvement
Contribute to improving ways of working across delivery and business analysis practices
Support standardisation of templates, documentation, and delivery approaches
Identify opportunities to improve efficiency and quality in how initiatives are defined and delivered
Skills
Core Skills
Strong business analysis capability, including requirements elicitation and documentation
Practical project management skills (planning, tracking, risk management)
Experience in process mapping (as-is / to-be) and process improvement
Ability to translate between business and technical contexts effectively
Structured, logical, and outcome-oriented approach
Technical & Data Awareness
Experience working on technology or data-focused initiatives
Ability to define requirements that support technical delivery
Understanding of core data concepts (e.g. data structures, data quality, integrations)
Exposure to modern data platforms or cloud environments desirable
Stakeholder & Delivery Skills
Strong stakeholder management and communication skills
Ability to manage multiple priorities across parallel initiatives
Comfortable operating in a fast-paced, evolving delivery environment
Collaborative mindset, with the ability to challenge constructively
Qualifications and Experience
Essential
Proven experience in a Business Analyst, Project Manager, or hybrid BA/PM role
Experience operating across a range of project methodologies (Waterfall, Scrum, Kanban, Hybrid etc)
Experience supporting delivery of technology or transformation initiatives
Demonstrated experience in requirements gathering and process mapping (as-is / to-be)
Experience working with both business and technical stakeholders
Strong organisational and coordination skills
Desirable
Hands-on experience with Azure DevOps (backlog management, boards, pipelines awareness)
Experience in data transformation or digital delivery programmes
Exposure to data or analytics initiatives
Knowledge of Agile and/or hybrid delivery methodologies
Experience working with third-party delivery partners
Relevant certifications (e.g. Business Analysis, Agile, Scrum Master, PRINCE2, PMP)
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding
and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.