Employment Type:

Full time

Shift:

Day Shift

Description:

Mercy Home Health (a member of Trinity Health at Home) has a need for a Customer Service Representative. This position is a hybrid position with office located in Springfield, PA.

This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log.

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in be
• haviors, practices, and decisions.
• Uses the telephone etiquette script to answer each call.
• Answers the phone in a professional manner using a compassionate tone by the third ring.
• Triages phone calls appropriately and in a timely manner.
• Identifies the caller's needs and meets or exceeds caller's expectations.
• Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.
• Determines availability of the receiving party (the party to whom the call is being transferred).
• Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).
• Identifies and reports all issues or problems with the telephone system to manager or others as directed.
• Other duties as needed and assigned by management.

Requirements include: 

• High School diploma or equivalent
• Health care or Home Care experience preferred
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred
• Working knowledge of managed care environment preferred
• Experience multi-tasking on multiple computer systems..
• Must have valid Driver’s license and reliable transportation to and from work site.
• Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Benefits

• Health, dental and vision insurance on first day of hire
• Daily Pay offered
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation
• Opportunities for advancement

About Mercy Home Health

Mercy Home Health is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!

Interested applicants are encouraged to apply online at www.Trinity-health-org/employment

EEO

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.