Job Description
Application & Production Support
Provide production support, including troubleshooting and resolution of application issues in collaboration with technology and business partners through implementation, testing, and validation of solutions.
Coordinate with upstream and downstream system owners to resolve incidents, manage dependencies, and communicate change impacts.
Monitor and optimize job performance to ensure adherence to established SLAs and OLAs.
Operational Excellence
Support daily, weekly, monthly, and annual business processes through close partnership with IT and business stakeholders.
Manage batch processing cycles, code deployments, and production release implementations.
Perform application health checks and proactively monitor system reliability, availability, and performance.
Architecture & Continuous Improvement
Maintain application architecture and ensure alignment with enterprise standards and technology roadmaps.
Identify, recommend, and implement automation opportunities to improve operational efficiency and reduce manual effort.
Decommission obsolete jobs, reports, and applications in accordance with retention and governance requirements.
Documentation & Knowledge Management
Maintain comprehensive system and operational documentation, including CMDB records, SMTD reviews, runbooks, and security architecture diagrams.
Ensure process documentation, procedures, and knowledge repositories remain accurate, current, and aligned with operational and technical changes.
Vendor Management & Compliance
Partner with software vendors to resolve hosted application issues, including patching, packaging, upgrades, and firewall coordination.
Support infrastructure, security, and compliance assessments, including CSCI and CMDB Security Profile reviews.
Ensure adherence to regulatory and audit requirements, including SOX controls, CIP remediation, and segregation-of-duties compliance.
Project & Portfolio Support
Contribute to strategic initiatives and enterprise projects by providing technical expertise and operational support.
Maintain and enhance applications in response to evolving technology environments, including server upgrades and platform modernization efforts.
Design and implement small-scale enhancements to meet business needs and improve operational effectiveness.
Disaster Recovery & Risk Management
Plan, execute, and document disaster recovery testing to ensure application resilience and business continuity readiness.
Support cybersecurity and risk mitigation initiatives, including CIP programs and vulnerability remediation activities.
Reporting & Stakeholder Communication
Develop and deliver operational performance reports, management operating reviews (MORs), and weekly status reports (WSRs) for leadership.
Communicate system health, production incidents, risks, and continuous improvement opportunities to business and technology stakeholders.
Additional Responsibilities
Perform other duties and responsibilities as assigned in support of department, team, and organizational objectives.
Qualifications
Required Skills & Technical Expertise
Strong technical proficiency in IBM Mainframe technologies with a minimum of 8 plus years of enterprise application development and support experience, including:
IBM Mainframe
TSO/ISPF
COBOL
JCL
Experience with Endevor and code quality management tools.
Proven success supporting mission-critical applications, production operations, and IT-business collaboration within onshore/offshore delivery models.
Strong understanding of integrations across mainframe, Oracle, and distributed platforms.
Experience with enterprise job scheduling, monitoring, and automation tools.
Knowledge of industry-standard source control and software lifecycle management practices.
Strong analytical, troubleshooting, and problem-solving skills with a focus on root cause analysis and sustainable solutions.
Working knowledge of regulatory and compliance frameworks, including SOX and CIP.
Excellent written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders at all organizational levels.
Strong documentation, organizational, time management, and relationship management skills.
Education & Experience
Minimum of 8 plus years of experience in application and production support within a large-scale enterprise environment.
Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent combination of education and relevant work experience.
Preferred Qualifications
Experience supporting applications and processes within Accounting, Finance, or related business functions.
Experience working in highly regulated environments with strong governance and compliance requirements.
Exposure to modernization initiatives, cloud integrations, or enterprise transformation programs.
Familiarity with agile delivery methodologies and DevOps practices.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 106,100 - 176,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.