Assistant Program Director

📍Norristown, PA

Position Summary

Resources for Human Development (RHD) is seeking a dedicated and experienced Assistant Program Director to support the daily operations of our program while helping to ensure high-quality services for the individuals we support. Working in partnership with the Program Director, the Assistant Program Director provides leadership, supervision, and operational oversight to program staff, while promoting person-centered services, regulatory compliance, and organizational excellence.

The Assistant Program Director assists with staff recruitment, training, supervision, quality assurance, and program operations. This role requires strong leadership, effective communication, and a commitment to RHD's values of dignity, respect, diversity, and person-centered care.

Key Responsibilities

Leadership & Staff Management

• Provide leadership and supervision to Site Supervisors, Program Specialists, Medical Staff, and Direct Support Professionals.
• Support daily program operations, ensuring quality service delivery and compliance with program standards.
• Assist with staff recruitment, interviewing, hiring, onboarding, and orientation processes.
• Provide coaching, mentoring, performance feedback, and ongoing professional development to team members.
• Support supervision documentation and assist with corrective action and progressive discipline processes when necessary.
• Promote a positive, inclusive, and collaborative work environment.

Program Operations & Quality Assurance

• Monitor implementation of individual service plans and ensure accurate, timely documentation.
• Review program records and site documentation to prepare for internal and external audits.
• Assist in maintaining compliance with licensing, funding, accreditation, and organizational requirements.
• Conduct site visits and provide operational support across program locations as needed.
• Identify opportunities for program improvement and support implementation of best practices.

Individual Support & Crisis Management

• Provide support, guidance, and intervention during behavioral, medical, or programmatic crises.
• Help create environments that empower individuals to achieve personal goals and maximize independence.
• Coordinate resources and supportive services to meet the needs of individuals served.
• Ensure services are delivered in an ethical, professional, and person-centered manner.

Financial & Administrative Support

• Assist the Program Director in managing program operations within budgetary guidelines.
• Support compliance with funder requirements, contractual obligations, and organizational policies.
• Participate in meetings, trainings, audits, and other organizational initiatives.
• Perform additional duties as assigned.

Qualifications

Education

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred.

Experience

• Minimum of five (5) years of experience providing direct services in the mental health, behavioral health, or intellectual/developmental disabilities (IDD) field preferred.
• Minimum of two (2) years of supervisory or leadership experience preferred.
• Experience with staff development, program operations, and regulatory compliance strongly preferred.

Skills & Competencies

• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to build positive relationships with individuals served, families, staff, and community partners.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Knowledge of person-centered practices and trauma-informed approaches preferred.

Requirements

• Valid Pennsylvania driver's license with a minimum of three (3) years of driving experience.
• Access to a reliable, insured personal vehicle for work-related travel.
• Ability to obtain and maintain required clearances, including:
  • Pennsylvania Child Abuse Clearance
  • Pennsylvania State Police Criminal History Check
  • FBI Criminal Background Check (if applicable)
• Ability to successfully complete all required trainings and certifications.

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, crouch, reach, and climb stairs throughout the workday.
• Ability to use hands and fingers for computer and administrative tasks.
• Ability to communicate effectively in person and by phone.
• Ability to occasionally lift and move up to 50 pounds.
• Ability to travel between program sites as needed.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.