Business Analyst – Global Business Operations

Responsibilities include, but are not limited to:

Cross functional coordination of CRM projects

• • Provide active technical leadership of CRM to maximise its value to IFS Sales
  • Act as the “bridge” between technical teams, vendor technical representatives and the business. Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
  • Make strategic recommendations for enhancements to maximise value from CRM
  • Act as business lead for CRM changes from requirements through to implementation. Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort.
  • Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.

CRM analysis and issue resolution

• • Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.)
  • Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented
  • Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools

Process Definitions and Enhancement

• • Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.)
  • Perform assessment of existing tools and methodologies to simplify and standardize them
  • Drive cross functional initiatives in cooperation with Global and Regional functions
  • Perform data analysis as required to maximise business benefits of key processes

Business Partnering 

• • Act as trusted business advisor to organizational management by translating data into insight and decision support
  • Oversee business processes and enable organizational adherence to company policies and procedures
  • Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders
  • Manage end user documentation and other enablement collateral (eg. CRM Process Guide)
  • Manage Global Operations internal social media/ intranet communication platforms

Essential:

• • 2+ years’ experience in Business Operations or related business support role, ideally with experience in an international organization with matrixed structure.
  • University degree or comparable professional experience
  • Professional fluency in English
  • Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level

Desirable:

• • Educational background with focus in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications
  • Proficiency in additional languages are a plus

 

Overall required competence:

• • Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills. 
  • Ability to manage complex topics across the complete business landscape and operating functions. 
  • Good presentation skills. Ability and confidence to interact with both internal and external customers. Must be responsible with and able to handle confidential information.
  • Ability to inspire positive change.
  • Proficiency in information technology trends and developments.