Job Description
Location: UK - Mobile England | Job-ID: 217801 | Contract type: Standard | Business Unit: ServiceNow
Life on the team
As a Lead Consultant, you will design and deliver high‑quality ServiceNow solutions aligned with customer business needs.
Acting as a trusted advisor, you will work with customer SMEs to guide them on both Industry and ServiceNow best practices, working closely with internal teams to ensure successful delivery.
What you’ll do
- Advise customers on effective ServiceNow implementations, aligned with ITIL, platform best practices, and industry trends
- Analyse and validate business requirements with customer SMEs and Stakeholders, ensuring they are clearly defined before implementation
- Lead process workshops with customers to review their existing processes and agree on the most appropriate design and implementation approach for ServiceNow
- Manage project activities on smaller projects: oversee project tasks and timelines, chair project progress meetings, and act as the main customer contact
- Work closely with Technical Consultants to ensure that delivered solutions meet the agreed functional and business requirements and adhere to agreed standards.
- Lead sprint reviews and show & tell sessions to provide stakeholders with clear visibility of progress
- Execute functional testing prior to User Acceptance Testing, lead UAT review meetings, and support go-live and early-life activities
- Actively engage with Pre-Sales and Account teams to support a smooth handover from sales to delivery
- Contribute to internal ServiceNow communities and knowledge sharing initiatives
What you’ll need
- Relevant ServiceNow qualifications or accreditations, with a strong working knowledge of the ServiceNow platform, particularly IT Service Management.
- 3+ years’ experience in a similar consulting or delivery-focused role
- Strong customer communication skills and the ability to build trusted relationships
- Proactive, self‑motivated, with the ability to work independently or as part of a collaborative team
- Up-to-date knowledge of ServiceNow developments and industry trends
- Experience contributing to solution design, bids, proposals, and project documentation (desirable)
- Experience working in a customer-facing consultancy environment (desirable)
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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