Director of Rooms

Overview This role is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.   Responsibilities Oversight of all front office operations including front desk, bell associates and valet parking operations (outsourced) along 4/5 star guidelines Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force. Excellence in appearance of all areas throughout the hotel Producing constant improvement in guest experience satisfaction metrics Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems Participation in weekly forecasting and scheduling activities Provides assistance to Director of Finance during annual budget process for the Rooms Division.  Preparation of action plans as directed by management Daily reviews of operating outcomes (including corrective action if required) Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction. Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.  Qualifications Bachelor's degree or foreign equivalency required. Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years. Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred. Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite). Excellent verbal and written communication skills required. Must demonstrate strong leadership skills and the ability to nurture managers-in-training. Must be detail-oriented and organized. Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner. Must be highly service-oriented.