Patient Access Representative Senior BWH
Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Patient Access Representative Senior will be responsible for:- Ensuring that all necessary information is accurately collected and recorded.
- Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
- Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
- Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
- Greeting patients and provide them with exceptional customer service and support.
- Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
- Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
-Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
-Staying up to date on healthcare regulations and policies and apply them in daily operations.
Qualifications
Education:
High School Diploma or Equivalent required.
Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred.
Experience:
2-3 years of experience in a healthcare setting, with a focus on patient access and registration required.
Knowledge, Skills and Abilities:
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.