Care Professional Lead

The Care Professional Lead is responsible for ensuring the Care Professional journey is a positive experience. To support the Recruiter with all aspects of recruitment to enable the delivery of a responsive end to end recruitment service that incorporates a great candidate experience. Completing onboarding, ensuring they are supported within their role and have regular contact with them. Taking forward their supervisions and appraisals. Ensuring completion of a meaningful personal development plan. Gathering information to complete their Care Certificates. Supporting the office team with care processes to ensure the day goes smoothly

The Role

• To complete selection and interviewing of suitable candidates, ensuring all ID and paperwork is compliant.
• To manage all stages of on boarding ensuring the actions are tracked.
• Support Care Professionals in their day-to-day role, ensuring they are aware of processes to support their employment. Holidays for example.
• To complete Supervisions, Appraisals, and Personal Development Plans.
• To support Care Professionals in the field with Support Visits and Observations.
• Ensuring Care Professionals are competent and successful in their probation.
• To plan and support the Care Professionals through their onboarding activities and ensuring they are providing the highest quality service to Clients.
• Plan and ensure professional introductions of Care Professionals to Clients, ensuring best practices are followed.
• To manage all activities required to ensure the support is timely and fully completed
• To collate and complete the Care Certificates.
• To ensure E Learning is completed timely and LUMIS is kept up to date
• Manage and track the monthly activities.
• To ensure all Certificates are presented to the Care Professionals.
• To be a moving and handling and medication assessor.
• Support the Care Team with additional tasks which may be required.
• Deliver hands-on care to Clients as needed, maintaining a visible and supportive presence.
• Participate in the On-Call Rota, including weekend coverage, to provide responsive support to Clients and the care team.
• To be able to schedule visits when cover is required.
• Answer telephone calls professionally, actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders, including Care Professionals, Clients, families, and external partners.
• Champion the Home Instead ethos and business model, upholding company standards and values.
• Ensure compliance with Equality, Diversity, and Equal Opportunities policies in both employment and service delivery.

 

 

Level 2 or above Diploma in Health and Social Care desirable

Essential criteria

• A warm, friendly, and approachable personality with a passion for delivering exceptional care.
• A confident communicator including professional telephone manner, the ability to write quality records and converse at all levels.
• At least 1-year practical care experience in a Health or Social Care environment, supporting people.
• Strong planning, time management, and organisational skills.
• High attention to detail and ability to manage a fast-paced, changing environment.
• Commercial awareness and a proactive approach to business development.
• Resilient, tenacious, and compassionate, with a “can do” attitude.
• Smart, professional appearance and a positive role model for others.
• Self-motivated, goal-oriented, and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Requirements:

• Clear DBS (Disclosure and Barring Service) check.
• Full driving license and daily access to a car.
• Level 2 or above Diploma in Health and Social Care desirable
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Care Professional Lead works alternate weekends and has on call duties.

Salary: £25,000 - £27,000 per annum, dependent on experience.

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 

This role is subject to a Criminal Records check at the appropriate level.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.