Branch Manager (Lagos)

Role: 

• Administration of day to day activities in the branch 
• Recruit and train the sales team for business deliverables
• Customer relations management at the Branch 

 Responsibilities: 

• Manage the Branch office
• Set Performance Targets and Review Performance of reporting Personnel
• Business Review and Reports on performance measurements
• Manage customer service related queries and CRM activity
• Ensure continuous growth and profitability of the branch 
• Renewal management of existing polices
• Business figures reconciliation
• Manage office requirements for the Branch
• Manage Budgets as per individual profit center
  
• Periodical reports on production, Sales Team performance to be sent to Regional Manager
• Monitor issuance of pending policies and adhere to set timelines on policy issuance 
• Supervision and management all branch office related activities
• Implement Rewards and Recognition programs as and when the schemes are announced
• Implement promotional campaigns and manage deliverables as and when the management introduces the same.
• Ensure that Audit requirements and compliance are as per standards at the branch level

• 8 – 10 years’ experience
• Proven history of generating revenue
• A 1st degree in any discipline
• Insurance Qualification a must (ACIN, ACII UK)
• Previous Managerial experience

• Experience in the Insurance Industry (an advantage)
• Fluency in the Hausa Language (an advantage)
• Excellent Marketing skills
• Excellent sales and negotiation skills
• Good business acumen
• The ability to motivate and lead a team
• Initiative and enthusiasm
• Excellent communication and people skills
• Good planning and organizational skills
• The ability to work calmly under pressure