Business Services Coordinator I

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Business Services Coordinator I (S)

Position Number

60054315

Grade

NC07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Business Services Coordinator I position serves as fiscal service subject matter expert for case service payments. The position is responsible for coordinating the financial functions and overseeing the daily workflow of Case Service Payments. This includes troubleshooting systems, system interfaces, and maintaining and interpreting fiscal procedures and policies. This position must have thorough or be able to quickly develop operational knowledge of ENCORE, NCFS, NCTracks. This individual servers as resource person for division management and staff, departmental staff, state and federal auditors and others as needed to ensure transaction and fiscal compliance. This position will serve as backup to review and code accounts payable invoices and accounts receivable.

This position located in Raleigh provides the chance to exercise business skills while working in an environment where what you do matters to the people we serve.
The position functions include, but are not limited to:

1) Coordinating and overseeing Case Services Payments:
This position plans, direct and coordinate the fiscal oversight of case services activities to ensure compliance with the terms and conditions of the contract, federal cost principles and audit requirements.
Duties include, but are not limited to:
o Review policies to ensure compliance with the CO and the Treasury and make sure that procedures are posted on SharePoint. Work closely with the Controller's Office, Lead Office Assistances, and providers when it is needed.
o Review and approve payments requests, monitor receipt of monthly check logs, and create new check logs annually (SFY) for offices.
o Provide resolution to payment issues and support staff with voiding payments. Resolve issues with the case services management system.
o Fiscal services desk: Assist with all Case Service fiscal processes. Responses are provided as quickly as possible, usually within 1 business day.
o Seek reimbursements for SSA. Review and approved Ilife payments and refunds in ENCORE.
o Attend to case services or other fiscal meetings.

2) Monitor fiscal documents on SharePoint Fiscal Services Forms for needed updates as well as Fiscal Case Service documents. Complete update, note revision date on the document and the title and send to SharePoint Administrator for posting. Requesting that the management of administrative fiscal forms be moved to someone on the administrative side. Assist with the State Single Audit every year.

3) This position must be skilled in research, analytical and reporting techniques and processes to be able to work independently and be able to troubleshoot complex issues and coordinate information requests by assessing and interpreting Federal/ State regulations and Generally Accepted Accounting Principles to ensure compliance.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range $37,377 - $65,408

Recruitment Range $37,377 -  $59,206

**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours**

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience communicating to others (both internal and external) complex federal and state laws, regulations, and policy regarding cost principles and audit requirements.

• Experience reviewing financial documentation, applying internal controls to ensure payment requests are in compliance with contract terms.

• Experience with ENCORE, NCFS, and/or NCTracks

• Experience with data and financial systems

• Experience in creating and maintaining complex spreadsheets and export/import financial data from various subsystems

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About Division of Employment and Independence for People with Disabilities (EIPD):

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.  To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

               

Application Process
Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night BEFORE the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High school or General Educational Development (GED) diploma and four years of related administrative experience; or

• an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tandrea Lanae Jones

Email:

[email protected]