Manager of Clinical Excellence

Manager of Clinical Nursing Excellence

Schedule and Location:

• Full time typically Monday to Friday, but may vary based on education events
  • 2-3 nights a month on-call for the agency (manager/director on-call responsibilities)
• This position will be based at our Corporate Office in Wilmington, NC
  • Regular travel throughout our service area to all offices will be a key part of this role.

What You'll Be Doing:

• Act as a champion of service excellence, ensuring a high-quality patient experience
• Facilitate and mentor new and current RNs to meet role expectations and agency standards
• Prepare nurses for preceptor roles through training, education, and ongoing support
• Provide direct patient care while modeling best practices for new hires
• Conduct chart audits, review documentation, and ensure compliance with CMS and accreditation requirements
• Lead engaging education sessions, lunch and learns, and quality improvement initiatives
• Develop and implement evidence-based training resources for RN case management in hospice care.
• Work closely with the Quality Department to identify and address performance improvement opportunities
• Be a visible leader in the field, providing guidance and hands-on support for clinical teams
• Participate in leadership and quality task force meetings
• Assist with the annual skills fair and continuing education initiatives
• Research and develop approved provider units (APUs) for continuing education credits

What We're Looking For:

• Licensed RN with current credentials in North Carolina/South Carolina
• At least 2 years of experience in home health or hospice case management preferred.
  • Previous experience as a preceptor or educator in any healthcare setting is a bonus.
• Strong public speaking and presentation skills; ability to engage diverse audiences
• Ability to create, adapt, and develop education materials and training resources
• Skilled in performance improvement projects and process enhancement
• Technologically savvy and comfortable with PowerPoint, research, and data analysis, and proficiency in electronic medical records (EMR) systems and documentation

Bonus Qualities:

• CHPN certification (preferred but not required)
• Experience teaching EMR systems and clinical documentation
• Enthusiasm for creating innovative, engaging training experiences
• Passion for mentoring and developing nurses at all levels
• Commitment to lifelong learning and professional development