Physician Services Coordinator Supervisor
Job Description
Optimal Care is where your dedication meets a rewarding career.
As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.
For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.
We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.
Key Responsibilities
The Physician Services Coordinator Supervisor is responsible for supervising office personnel related to the coordination of provider orders and needs, patient visit notification, diagnostic test ordering and results management, and aiding patient’s caregivers, home health agencies, hospices, post-acute providers, pharmacies and other medical providers. The Physician Services Coordinator Supervisor is responsible for all precepting and training of orienting Clinical Coordinators. Responsibilities are completed with limited supervision and may involve medical and social service activities and correspondence. This position requires initiative, strong management, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence, desire to educate colleagues and a desire to work within a practice that centers around and with a geriatric population.
In this role you will be responsible for:
- Educate, precept, and provide training for orienting Clinical Coordinators
- Maintain accurate and organized filing systems and patient medical records
- Serve as a resource regarding available health, social services, and other care resources available to patients, caregivers, employees, and providers
- Receive and review incoming and outgoing patient information correspondence and determine proper action
- Communicate with patients and families, including answering program telephones, triaging patient needs, and communicating this information to the providers in a timely manner
- Accept patient and/or family complaints and work to resolve them in accordance with policy
- Provide ongoing education and training to other Clinical Coordinators
- Provide back-up assistance for other clerical positions and perform routine office support duties
Required Qualifications
- High School Diploma or GED
- CNA or MA certification (minimum)
- 1 or more years of experience working as a Clinical Coordinator
- 1 or more years of experience in the medical field, medical office, or other related position
- Strong understanding of medical terminology
- Complete required work daily
- Cope with work involving ill, disabled, and terminal patients
- Problem-solving skills
- Excellent observation, verbal, and written communication skills
Desired Qualifications
- Associate degree
- Management experience in a clinic or healthcare setting
Location
- Office Location: Saginaw, MI
Hours
- 8:00 am- 5:00 pm; Monday through Friday
How We Care for You
- Minimum of 3 Weeks Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- HSA and FSA options including Dependent Care
- Company paid Short Term Disability
- Company paid Life Insurance
- 401(k) with Employer Match
- Mileage Reimbursement
- Company Vehicle Program for field roles
- Pet Insurance
- ID and Fraud Protection
- And more...
Background Screening
Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.
Equal Opportunity Employer
We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.