Accounts Receivable Specialist

Role Overview

1-800-Flowers.com is looking for an Accounts Receivable Specialist to join our Finance team and play a critical role in maintaining healthy cash flow and strong customer relationships. This role owns the full AR lifecycle—from billing and cash application to collections and dispute resolution—while partnering cross-functionally to drive accuracy, efficiency, and continuous process improvement.

 

This is a hands-on role for someone who is detail-oriented, proactive, and comfortable balancing transactional work with customer-facing communication.

 

Key Responsibilities

 

Billing & Cash Application

• Generate and distribute customer invoices, statements, and dunning letters
• Post cash receipts and credit card payments accurately and timely
• Apply payments, process adjustments, and resolve misapplied payments

Collections & Account Management

• Monitor AR aging reports and proactively follow up on past-due balances
• Conduct collection outreach via phone and email with internal and external customers
• Escalate issues appropriately while maintaining strong customer relationships

Customer Support & Dispute Resolution

• Respond to billing inquiries and investigate discrepancies
• Partner with internal teams to resolve customer disputes efficiently
• Ensure a high level of service while protecting company financial interests

Reporting & Process Improvement

• Assist with AR reporting and month-end close activities
• Analyze trends, identify root causes of issues, and recommend process improvements
• Support ongoing optimization of AR workflows and systems

Cross-Functional Collaboration

• Work closely with Sales, Customer Service, and Finance teams to resolve account issues
• Communicate clearly and professionally with stakeholders at all levels

What Success Looks Like

• Payments are posted accurately and on time
• Past-due balances are actively managed and reduced
• Customer issues are resolved efficiently with minimal escalation
• Processes continuously improve through proactive problem-solving
• Internal stakeholders trust AR as a reliable, solutions-oriented partner

Why Join 1-800-Flowers.com?

At 1-800-Flowers.com, you’ll be part of a collaborative, fast-paced environment where your work directly impacts business performance. We value accountability, clear communication, and continuous improvement—and we empower our teams to make meaningful contributions every day.