Client Service Representative
Job Description
VCA Katonah Bedford Animal Hospital is seeking a Client Service Representative (CSR) to join our compassionate, team-oriented veterinary practice. If you love animals, enjoy helping people, and thrive in a fast‑paced environment, we would love to meet you.
About the Role
Our CSRs are the face of our hospital and play a critical role in creating a welcoming, supportive experience for both clients and their pets. You’ll work closely with our doctors, technicians, and assistants to ensure smooth daily operations and exceptional client care.
Key Responsibilities
Greet clients and patients warmly, in person and by phone
Schedule appointments and manage the daily appointment flow
Accurately enter and update client and patient information
Process payments, estimates, and invoices
Communicate clearly and compassionately with pet owners
Assist with client education and follow-up communications
Maintain a clean, organized, and professional front desk area
Support the medical team as needed to ensure efficient workflow
Qualifications
Excellent communication and customer service skills
Ability to multitask and remain calm in a fast-paced environment
Strong attention to detail and organizational skills
Comfort working with animals of all sizes and temperaments
Flexible schedule, including some evenings and/or weekends
Prior customer service experience required
Veterinary or medical front-desk experience preferred (but not required)
What We Offer
Competitive hourly pay
Comprehensive benefits package (medical, dental, vision)
Paid time off and paid holidays
Employee pet care discounts
Paid training and continuing education opportunities
Career growth and advancement within VCA and Mars Veterinary Health
Supportive, team-focused work environment
VCA Animal Hospitals offers a competitive compensation and benefits
package including Medical/Dental/Vision insurance, 401(k) retirement plan,
pet care discounts, paid vacation, holidays and sick days, health and wellbeing programs that provide resources and training.
Compensation is negotiable based on education, experience, and other
relevant credentials. The pay range for this position is $16 to $21 per hour.
Why VCA Katonah Bedford?
We pride ourselves on delivering high-quality veterinary care while fostering a workplace built on respect, collaboration, and compassion—for both our clients and our team members.
Ready to join our team?
Apply today and help us continue providing exceptional care to the pets and families of our community.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com