SME - Service Business Operation

Job Title

SME - Service Business Operation

Job Description

Key Responsibilities

• Review and standardize all relevant internal processes to ensure compliance, accuracy, and operational consistency, including but not limited to service contract review, order booking, billing, T&M quotation, and order management within the team
• Support the implementation and rollout of all new service-related initiatives associated with business operations.
• Collaborate cross-functionally with relevant stakeholders to review, align, and optimize end-to-end upstream and downstream processes, ensuring seamless integration, clear accountability, and consistent execution across the entire service business operation chain
• Identify risks and support approval process
• Drive process compliance, SOX, audit readiness
• Lead continuous improvement and standardization
• Drive adoption of AI tools to cooperate with professional team
• Identify high-value use cases such as contract review, billing validation, and quotation automation
• Collaborate with IT and digital teams to deploy solutions
• Deliver measurable efficiency improvements
• Support team of daily operation based on the manager’s plan

Skills & Qualifications / 任职要求

- Strong knowledge of service business processes

- Experience with SAP/D365 preferred

- Strong analytical and communication skills

- Experience in digitalization or automation preferred

- Bachelor or above preferred

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.