Client Success Specialist

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. 

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. 

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.  If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Company Overview: Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. Operating as a subsidiary of Topcon Healthcare, IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.

General Summary: IRIS is seeking a Client Success Specialist to actively manage current customer relationships, finding solutions to core issues, maintaining client satisfaction and enforcing client retention. This is an exciting and challenging opportunity to work with a progressive company at the ground floor with the potential for strong career progression.  This is a great fit for a resourceful, success driven individual looking to take their career to the next level. A driven and organized person with strong communication and follow-through will succeed in this position. As a Client Success Specialist, you will have the opportunity to integrate an understanding of marketing, sales, technology, professional services, consulting, and support. The ultimate strategic goal of this role is sustainable profitability and growth by increasing existing client utilization and satisfaction.

Essential Job Responsibilities:

• Develop client relationships that promote retention and loyalty
• Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Act as a client advocate, focusing on building long-term relationships with our clients
• Analyze and interpret complex sets of data and information and turn them into actionable insights.
• Serve as the key point of contact for assigned clients
• Provide feedback to the Product team and participate in technology product design discussions to create tools the customers need

Job Requirements:        

• Bachelor’s degree in Business or related fields
• 3-5 years experience in healthcare or healthcare delivery
• Experience in clinical operations/management preferred, not required

Skills Required:

• Excellent communication, both verbal and written, with strong interpersonal skills
• Highly organized with strong time management skills and self-accountable
• Highly coachable, career driven professional with ability to think fast, learn quickly, and be flexible to evolving business
• Ability to demonstrate effective influential leadership across all customer types/stakeholders

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear 
• The employee is frequently required to stand, sit, and walk 
• Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus   
• Ability to sit, type, and view a computer screen up to 8 hours at a time   
• Ability to use telephone / headset for up to 8 hours at a time

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Base Pay:

Expected Base Pay Range: $75,000 to $95,000 Annualized

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed.  Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.   

Bonus eligible:

 In addition to base pay, compensation for this position includes eligibility for a 5% annual bonus.

Benefits*:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.  We also offer time off for our employees to recharge.  Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. 

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation.  The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary between roles which are exempt or non-exempt.  For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards.  For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.  All paid time off policies are in accordance with or exceeding local law.  Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.