Job Description
Acme Tools in Des Moines, IA is looking to hire a full-time Inside Sales Lead.
Are you a leader who motivates your team members to reach new heights and exceed their goals? Do you enjoy building relationships with customers to find what they need and provide options if the requested solution can’t be reached? Do you like the challenge of sales and don’t take “no” for an answer? If so, get ready to do your best work with Acme Tools.
Schedule: Full-time hours (40 hours/week) during our hours of operation.
Why Work at Acme Tools?
At Acme Tools we believe in rewarding our team for their hard work and dedication. In this role, you'll enjoy a competitive starting wage along with a comprehensive benefits package, including:
- 6 Paid Holidays
- Generous PTO Starting from Day 1
- Employee Discounts
- Medical, Dental, and Vision Insurance Options
- Traditional and Roth 401K Plans with Company Matching
- 100% Company Paid Group Life Insurance and Short and Long-term Disability
- Flexible Spending Accounts for Medical and Dependent Care
- Accident, Cancer, and Critical Illness Insurance Options
- Voluntary Life Insurance
- A Supportive and Collaborative Work Environment where Your Contributions Matter
Your Role as an Inside Sales Lead
As an Inside Sales Lead, your day revolves around providing exceptional customer service. Your responsibilities include:
- Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving escalated customer complaints, and assisting in resolution)
- Requesting warehouse assistance in locating and delivering products and service department assistance in the preparation of equipment
- Reviewing quotations and pricing-related issues and ensuring compliance with pricing policies
- Ongoing training and responsibilities in order to become a go-to resource for Inside Sales Associates
- Overseeing and maintaining a clean and organized sales floor (fronting, pricing, and stocking sales shelves for product displays and work areas, etc.)
- Leading in-store events (physical inventories, sales meetings, trade shows, special sales, etc.)
- Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
- Duties and responsibilities of Inside Sales Associates
- Opening and closing the store as assigned
- Completing related tasks as assigned
Qualifications
- 2+ years of sales and/or customer service experience
- Strong computer skills and ability to learn new software
- Proven communication skills
- To be able to work a rotating Saturday shift
Love-to-Haves
- Some knowledge of tools and equipment
- Previous retail or customer service leadership experience
Physical Requirements
- Lift up to 50 lbs.
- Stand on a hard surface for the majority of your shift
- Frequently push, pull, squat, bend, and reach
About Acme Tools
For over 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and DIY enthusiasts with a wide selection of tools and equipment from all the major manufacturers. As a family-owned company, we are growth-minded and employee-centered, promote a family-friendly work environment, and actively engage in our community.
Join Us Today!
Build your career with a company that's passionate about its customers, its products, and its employees. Visit www.acmetools.jobs to see our available positions and apply today!
Acme Tools is an equal opportunity employer.