Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in the United States.

This role sits at the core of a modern, AI-augmented support organization, combining hands-on technical troubleshooting with intelligent workflow orchestration. You will manage and resolve customer support tickets across a fast-moving queue while ensuring every issue is properly triaged, documented, and progressed to resolution. Acting as the human counterpart to an AI-driven Tier 1 support agent, you will oversee escalations, validate AI outputs, and continuously improve support quality. The position involves direct interaction with enterprise customers using complex Apple-based infrastructure, including cloud macOS environments and identity systems. You will play a key role in maintaining seamless customer experience across onboarding, authentication, and platform usage. The environment is highly collaborative, remote-first, and deeply integrated with modern AI and DevOps tools. This is an opportunity to shape the future of technical support in a cutting-edge infrastructure company.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in the United States.

This role sits at the core of a modern, AI-augmented support organization, combining hands-on technical troubleshooting with intelligent workflow orchestration. You will manage and resolve customer support tickets across a fast-moving queue while ensuring every issue is properly triaged, documented, and progressed to resolution. Acting as the human counterpart to an AI-driven Tier 1 support agent, you will oversee escalations, validate AI outputs, and continuously improve support quality. The position involves direct interaction with enterprise customers using complex Apple-based infrastructure, including cloud macOS environments and identity systems. You will play a key role in maintaining seamless customer experience across onboarding, authentication, and platform usage. The environment is highly collaborative, remote-first, and deeply integrated with modern AI and DevOps tools. This is an opportunity to shape the future of technical support in a cutting-edge infrastructure company.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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