Job Description
The Business Analyst is a strategic thinker and data-driven problem solver who transforms insights into action. This role is ideal for someone with strong curiosity and a growth mindset, who seeks to understand the “why” behind the data, challenges assumptions, and drives meaningful business impact. The individual will take ownership of analyses and projects, delivering insights that influence decisions, improve performance and support Sr. Leadership.
The Business Analyst position is part of Strategic Operations & Business Analytics - a fast-paced, innovative team responsible for supporting the Merchant Services, US (MS – U.S.) Client Management Organization. As an integral part of MS – U.S., the Business Analyst will provide data support for a diverse portfolio of accounts. This highly strategic and analytical role reports to the Sr. Manager of Strategic Operations and Business Analytics (SOBA). SOBA’s mission is to expedite business growth by serving as a collaboration action center for MS – U.S. We focus in three key areas: expand Client Manager (CLM) capacity & effectiveness by delivering actionable data and insights and strategic operational support; boost customer and partner results, while enhancing colleague engagement and driving CLM operations governance & effectiveness. Through project management and analytical assessment of data, the Business Analyst will collaborate with stakeholders and partner teams to drive success for the business.
Shift Timings - 4:30 PM to 1:30 AM
- Analyze complex datasets to identify trends, uncover insights, and recommend actionable solutions
- Go beyond reporting by asking deeper questions and challenging assumptions behind the data
- Translate data into clear, compelling narratives that growth and drive decision-making at all levels
- Own recurring and ad hoc analyses, ensuring accuracy, timeliness, and business relevance
- Lead and contribute to projects that evaluate performance, identify growth opportunities, and improve effectiveness
- Proactively identify opportunities for process improvement, automation, and scalability
- Identify and implement opportunities to leverage AI, automation, and new tools to improve efficiency and impact
- Collaborate across teams to solve business problems and influence outcomes
- Continuously build technical and business expertise, applying new skills and tools to enhance impact
- Communicate tailored insights and messaging to a variety of audiences from individual contributors to Sr. Leadership
Strong analytical skills and financial acumen, comfortable using data to formulate and support theories, able to use data to tell a story, or identify insights & impact
Proven decision making and problem-solving capabilities
Strategic thinker; able to be agile and move projects forward independently to drive results
Excellent organization and project management skills
Strong verbal and written communication skills
Ability to manage multiple projects at various stages simultaneously and with agility while meeting competing deadlines
Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization
Ability to work cohesively with senior leaders and peers
Proven ability to learn business systems, including reporting and CRM tools
Advanced Power BI, Power APPS, PowerPoint, Excel, Salesforce skills. SQL, Python, Tableau recommended
2+ years of similar work experience
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.