Field Operations Manager
Job Description
The role:
We are seeking a dynamic and results-driven Field Operations Manager to lead our Pest Elimination operations team. In this pivotal leadership role, you will drive business growth, lead high-performing teams, and deliver exceptional service outcomes for customers. You will oversee a team of District Managers and Service Specialists, ensuring safe, compliant, and efficient operations while maximising profitability and customer satisfaction.
What you will do:
Lead, coach and develop a team of District Managers and Service Specialists, fostering a high-performance and safety-first culture
Drive achievement of sales, service and profitability targets while identifying and executing growth opportunities
Build and maintain strong customer relationships, ensuring delivery of contracts and high-quality service outcomes
Partner with Sales, Technical, and Customer Care teams to optimise account performance and generate new business
Monitor and analyse operational and financial performance, implementing improvement plans where required
Oversee workforce planning, recruitment, onboarding, training, and ongoing team development
Optimise route planning, productivity, and cost control to improve operational efficiency
Conduct business planning, reporting, and market analysis, including competitor activity and industry trends
Contribute to strategic planning and drive innovation to enhance customer value and business performance
To be successful, you will ideally have:
Demonstrated experience in sales, service, or operational leadership
Proven ability to lead and develop high-performing teams
Strong commercial acumen with a focus on profitability and growth
Excellent communication, negotiation, and stakeholder management skills
High level of organisation, planning, and problem-solving ability
Strong commitment to safety, compliance, and customer service excellence
Digital and systems proficiency (reporting, analytics, CRM tools)
About ECOLAB:
Ecolab is the global leader in water, hygiene, technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. A trusted partner at nearly three million customer locations. Around the world, customers in food service, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.
Life at ECOLAB:
Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.
We believe the best teams are diverse and inclusive, there is a world of opportunity that can be found within our growing company, and delivering results and demonstrating teamwork, drives advancement.
How to apply:
Click APPLY to submit your application.
The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.
Get social with us:
If you would like to find out more about us, please find out more at https://en-au.ecolab.com/
Ecolab is an equal opportunity employer that relies on diversity of our workforce to drive innovation and growth.
Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.