Scheduler II (31567)

GI Alliance is seeking an experienced Scheduler I. for Call Center Environment.

Office hours: Mon - Thursday 8am - 5pm / Friday- 8am - 4pm / (No Weekends)

Duties of this position include, but are not limited to, the following:

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department
• Answers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.
• Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers
• Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
• Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints
• Collect, input, and verify patient demographic and insurance information
• Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines
• Take triage call messages for medical staff and route task.
• View patients visit notes, identifying problems & diagnosis listed and physician orders
• Perform other duties as assigned

Knowledge and Skills:

• Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care required 
• Must have excellent organizational skills and be detail oriented 9. Must be highly skilled in verbal communication, problem solving, prioritization and organization 
• Knowledge of HIPAA/Confidentiality 
• Experience with multi-line phone systems – Preferred 
• Strong interpersonal and verbal communication skills - Required
• 3/4 years Medical office experience - Required

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits. 
• Bilingual is a plus. 

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements for Level II Status:

 

• Intermediate experience (4+ years’ experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.