Job Description
What you’ll do:
Eaton is looking for
Customer Project Manager (Order Manager)
This position will be located in our plant in Suchdol and Luznici or Schrems - enclosures/power distribution components
Lead and coordinate customer Low Voltage System Assembly (LVSA) projects from purchase order to final delivery, ensuring on-time execution, clear customer communication, and effective alignment across engineering, procurement, production, testing, and logistics.
LVSA Project Ownership & Execution:
• Own assigned customer projects from PO receipt to shipment / handover
• Create and maintain project plans, milestones, and priorities
• Monitor progress across all phases (engineering, material readiness, production, FAT, delivery)
• Ensure customer commitments are met regarding timing, scope, and quality
Customer Interface & Communication:
• Act as the primary contact for customers and Front-end team during project execution
• Coordinate technical clarifications, schedule updates, and status reporting
• Manage customer meetings, progress calls, and escalation topics
• Build strong customer relationships through proactive communication
Cross-Functional Coordination:
• Coordinate internal functions to ensure smooth execution: Post-Order Engineering, Project Buyer / Supply Chain, Work Preparation, Production / Assembly, Test / FAT and Logistics
• Drive timely decisions and remove blockers
Schedule & Milestone Management:
• Manage key project milestones (M0–M10), including Project Hand-over and Kick-off, IFC release, Material readiness, Start of assembly, FAT and Shipment
• Identify risks early and implement mitigation and recovery actions Change Management
• Lead customer change management process, coordinate customer changes, deviations, and engineering change requests
• Assess impact on cost, lead time, and scope together with relevant functions
• Ensure approved changes are implemented and communicated clearly
Commercial & Cost Awareness:
• Monitor project scope vs order confirmation
• Drive management of variation orders / additional costs where applicable
• Escalate commercial risks or scope gaps
Quality & Delivery Focus:
• Support FAT planning and customer attendance
• Ensure documentation package is ready for delivery
• Drive issue resolution to protect on-time delivery and customer satisfaction
Reporting & Governance:
• Maintain accurate project tracker and status reporting
• Present project status, risks, and actions in internal reviews
• Lead lessons learned after project completion
Qualifications:
- Degree in Engineering, Business, Operations, or equivalent practical experience
- 3+ years in project management, order management, or customer project execution
Skills:
- Experience in manufacturing / engineered-to-order products preferred
- Experience with electrical equipment / switchgear / industrial projects is a strong advantage
- Excellent English skills (Czech language for the site in Suchdol required)
- Understanding of project lifecycle in manufacturing environment
- Ability to read technical drawings / understand engineering topics (advantage)
- Strong planning and coordination capability
- Familiarity with ERP (SAP)/ project tracking tools / Excel
- Strong customer communication skills
- Ownership and accountability
- Ability to manage multiple priorities
- Problem-solving mindset